Privacy Policy

Scope and Applicability

This Privacy Policy applies to:

• Visitors to the ClairX website and related pages.
• Prospects, customers, partners, and vendors who interact with ClairX through forms, email, events, or other communication channels.

Information We Collect

We may collect the following categories of information:

• Information you provide: Name, email address, phone number, company name, job title, industry, and any other details you submit through contact forms, demo requests, event registrations, or support interactions.
• Usage and technical data: IP address, browser type, device identifiers, pages visited, referral URLs, time spent, and interaction patterns, collected via cookies, analytics tools, and similar technologies.

If you engage with our services beyond the website (for example in pilots, proofs of concept, or deployed solutions), additional contractual documentation may apply to how data is processed.

How We Use Your Information

ClairX uses the information collected to:

• Provide, operate, and improve our data and AI solutions, platforms, and related services.
• Respond to inquiries, schedule meetings, and support pre-sales and post-sales engagement.
• Personalize your experience on our website, including content and communications relevant to your interests.
• Conduct research, analytics, and product development to enhance our AI capabilities and solution performance.
• Maintain security, prevent fraud, and ensure compliance with legal, regulatory, and contractual obligations.

We may also use your contact details to send updates about ClairX, including thought leadership content, product news, or event invitations, where permitted by applicable law and your preferences.

Legal Bases for Processing (where applicable)

Where required by law (for example, in the EU/UK), we process personal data based on:

• Your consent.
• Performance of a contract or take steps at your request before entering a contract.
• Compliance with legal obligations.
• Our legitimate interests in operating and improving our business, provided these are not overridden by your rights and interests.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to understand how visitors use the site, improve performance, and tailor content.

You can manage or disable cookies through your browser settings. Some features of the website may not function properly if certain cookies are disabled.

How We Share Your Information

ClairX does not sell your personal data.

We may share personal information with:

• Affiliates and group entities: For business operations, support, and aligned services.
• Trusted service providers: Such as hosting providers, analytics platforms, CRMs, marketing tools, and professional advisors, solely to help us deliver and improve our services.
• Partners: In the context of joint solutions, co-marketing, or events, where appropriate and consistent with this Policy.
• Authorities or regulators: When required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Where data is shared with third parties, they are required to use it only as instructed and to protect it appropriately.

International Data Transfers

Depending on your location, your data may be transferred to and processed in countries with different data protection standards than your own.

When we transfer data across borders, we implement appropriate safeguards, such as contractual protections, to ensure your information remains protected in line with applicable laws.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

When data is no longer needed, we take steps to delete, anonymize, or securely archive it in accordance with our retention policies.

Security

ClairX employs technical and organizational measures such as encryption, access controls, secure hosting, and monitoring to safeguard personal data against unauthorized access, loss, misuse, or alteration.

No system can be completely secure, and we encourage you to exercise caution when sharing information online.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, or update your personal information.
• Request deletion, restriction, or portability of your data.
• Object to certain types of processing, including direct marketing.
• Withdraw consent at any time, where processing is based on consent.

To exercise your rights or update your communication preferences, please contact us using the details below.

Third‑party Websites and Services

Our website may contain links to third‑party sites or services. ClairX is not responsible for the privacy practices or content of those third parties.

Users are encouraged to review the privacy policies of external sites before engaging with them.

Children’s Privacy

ClairX services, the official website, and related assets are not intended for children under the age of 13, and we do not knowingly collect personal information from them.

If we become aware that such data has been collected, we will take steps to promptly delete it.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.

The “Last updated” date will indicate the latest revision. Continued use of our website or services after an update constitutes acceptance of the revised Policy.

Contact Us

If you have questions about this Privacy Policy or how ClairX handles your data, please contact us at:

• Email: contact@clair-x.ai
• Or via the contact details listed on our website.